Investigative Interviewing
Get to the root cause of the issue.
Aviana Controls employs a variety of non-confrontational and specialized investigative interviewing techniques to fact-find and resolve sensitive internal matters for our retail clients.
What is an
investigative interview?
An investigative interview is a structured conversation led by an asset protection specialist to collect vital information from suspects, victims, or witnesses, aiding the decision-making process.
In a corporate or retail environment, these investigative interviewing services are essential for uncovering the truth and resolving issues related to theft, fraud, ethics violations, workplace violence, and other breaches of company policy. Such interviews play a key role in implementing effective asset protection strategies and maintaining organizational integrity.
How is the investigative
interview conducted?
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Leading up to the day of the investigative interview, the asset protection specialist will request to review all relevant information related to the matter. This preparation helps develop an effective strategy to gather the most useful information from the interview subject.
To support successful investigative interviewing services, the business should select a suitable interview location that is quiet and free from distractions. Typically, this is a small to moderate-sized room in a private area with clear, unobstructed access to an exit. Furniture and other items may be added, removed, or rearranged temporarily to create an environment conducive to thorough and effective interviews, essential for strong asset protection strategies.
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Contrary to popular belief, an investigative interview is not simply a question and answer session. It involves much more building rapport, engaging in genuine two-way discussion, and demonstrating care and compassion for the interview subject. Our asset protection specialists combine these trust-building techniques with specialized investigative interviewing services to create the most effective and fluid information-gathering environment possible.
This approach to asset protection strategies ensures most investigative interviews are thorough yet efficient, typically completed in less than two hours.
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The information obtained during the investigative interview will be shared with the business. The interviewer may also provide an opinion as to the level of truthfulness of the information obtained. At no time does our agency provide recommendations as to the outcome of the investigation—this is strictly at the discretion of the business.
A final report, along with all required interview documentation, will be provided.